Introduction 

DKF Estates Ltd (‘’we’’, ‘’us’’) takes your privacy seriously. This policy sets out how we use and protect your personal data when you visit our website.

As the data controller, we are responsible for your personal data.

What is personal data?

Personal data is any information about a person which identifiers them. 

What type of personal data do we collect?

We collect:

• Identity information, e.g. name and  address 

• Contact information, e.g. email address and telephone number

• Financial information, e.g. bank or payment details which may be provided separately by email, contractual agreements or third pirates for the purpose of issuing payments to landlords or individuals we work with.

We do not collect or use personal data for marketing or advertising purposes.

How do we collect your personal data? 

We collect this data when you:

• Contact us through our website

• Communicate with us via email, phone or other correspondence

• Enter into an agreement or a contract with us 

How and why do we use your personal data?

In accordance with data protection law, we can only use your personal data if we have a legal basis for doing so. 

We use your personal data to:

• Respond to enquiries and provide information about our service 

• Assess whether we can take on or manage a property 

• Prepare and manage contracts and agreements 

•  Communicate about ongoing services 

• Comply with legal and regulatory obligations 

Marketing 

We do not use your personal data for marketing purposes. 

Do we share your personal data?

We may share personal data with third-party service providers where necessary, including :

• Local authorities, e.g., Councils 

• Housing associations or service providers 

• Professional advisors or legal representatives where required 

• Service providers who assist with administrative functions 

We share your personal data when we are satisfied that the third party will take appropriate steps to protect your data, and its use us limited to acting on our instructions.

International Transfer

We may transfer or allow access to your personal data outside of the United Kingdom where necessary to support our business operations, including through the use of overseas administrative support services. 

Where this occurs, we ensure appropriate safeguarding is in place to protect personal data, such as contractual agreements and confidentiality obligations. 

Is your personal data secure?

We take the security of your data seriously and have put in place appropriate measures to protect it. 

We limit access to your personal data to only those employees, agents, contractors, and other third parties who need to know for business purposes, and they are subject to robust confidentiality obligations. 

How long is the personal data kept for?

We only keep your personal data for as long as reasonably necessary to fulfil the purposes for which it was collected. 

We will keep the majority of your personal information as long as you use our services or until you withdraw your consent ( where this is our legal basis for processing )

Where data relates to contractual agreements, we may retain this information for up to 6 years or longer where required by law. 

Your legal rights

You have the following rights:

• The right to be provided with a copy of your personal data that we hold.

• The right to ask us to correct any personal data we hold about you. 

• The right to ask us to delete your personal data in certain circumstances.

• The right to request that we transfer your personal data to yourself or a third party in certain circumstances.

• The right to withdraw your consent to processing where this is the legal basis relied upon by us.

• The right to object to the processing of your personal data in certain circumstances where we are relying on legitimate interest.

For more information on these right you can visit the Information Commissioner's Office website here

How can you exercise your rights?

If you wish to exercise any of these rights, please contact us. You will not have to pay a fee to exercise your rights, but we may request additional information from you before we can act. 

Usually, we will respond to legitimate requests to exercise these rights within one month; however, this can take longer if the request is complex. If we think it will take longer, we will let you know. 

Keeping us up to date

You must let us know if any personal data we hold about you is incorrect or out of date.

Changes to this policy 

This policy gets reviewed and updated regularly. Please make sure you check this page each time you visit the website.

Contact us 

Should you have any questions about this policy or wish to exercise any of your data rights, please contact us at info@dkfestates.org.

Complaints 

We would appreciate your contacting us to allow us to attempt to resolve any complaints. However, you have the right to make a complaint to the Information Commissioner’s Office at any time by visiting the complaints page here.